Frequently Asked Questions

You can book a session through our online scheduling system by clicking "Book Now" on the website. Simply select your desired services, choose an available date and time, enter the property address, and complete the booking. You'll receive a confirmation email with all the details.

We recommend booking at least 24-48 hours in advance to ensure availability. For large properties or complex shoots, booking 2-3 days ahead is recommended.

Cancellations made with at least 24 hours notice are free of charge. Last-minute cancellations or properties we cannot access due to reasons beyond our control may incur a fee of 50% of the base rate. Please give us as much notice as possible if you need to reschedule.

We serve Maricopa, Pima, and Pinal counties including Phoenix, Scottsdale, Mesa, Gilbert, Chandler, Tempe, Glendale, Peoria, Queen Creek, San Tan Valley, Apache Junction, Florence, Coolidge, Casa Grande, Maricopa, and Tucson. We also offer statewide coverage upon request—including Sedona, Flagstaff, and other Arizona destinations.

The property should be clean and decluttered with all lights working. Make beds, remove personal items from counters, hide trash cans, and ensure all rooms are accessible. Close toilet lids, open blinds for natural light, and turn off ceiling fans. Check out our detailed Pre-Shoot Checklist for complete preparation guidelines.

No, you don't need to be present. I have Supra access, so I just need the CBS code to enter the property. Please ensure the property is prepared according to our checklist, any alarms are disabled, and let me know about any pets or special access requirements.

Occupied properties photograph beautifully when properly prepared. The key is decluttering personal items and organizing spaces before the shoot. Please note that I do not move or stage any items during the shoot due to liability concerns. If you'd like furniture virtually removed or updated, ask about our virtual staging services.

We offer HDR photography, aerial drone photography and video, 3D virtual tours, 2D and 3D floor plans, virtual staging, virtual twilight conversion, and property videos. Packages can be customized to fit your specific needs. Visit our Services & Pricing page for details.

A standard residential shoot takes approximately 45-90 minutes depending on property size and services requested. Larger properties, virtual tours, or comprehensive packages may take longer. Drone photography typically adds 15-20 minutes to the session.

Each photography session is unique and requires dedicated time, equipment, and expertise. Our pricing reflects the value and quality we deliver for every property. We do not offer volume discounts or promotional pricing.

I use professional-grade Sony mirrorless cameras with wide-angle lenses specifically designed for real estate photography. For aerial work, I fly a DJI drone equipped with a high-resolution camera. All images are processed using industry-standard HDR techniques for optimal exposure and color accuracy.

Absolutely! If there are specific features, angles, or areas you'd like highlighted, just let me know when booking or leave a note at the property. I'm happy to capture any special requests such as unique architectural details, views, amenities, or specific rooms that are important for the listing.

Your satisfaction is important to me. If you're not happy with any images, please let me know within 48 hours of delivery. I'll work with you to address any concerns, whether that means re-editing specific photos or, in rare cases, scheduling a reshoot. My goal is to ensure you have images you're proud to use for your listing.

Payment is due at the time of booking through our secure online scheduling system. We accept all major credit cards. For established clients, invoicing options may be available upon request.

Photos are typically delivered within 24 hours of the shoot. Friday and weekend appointments may be delivered by Monday. Rush delivery is available upon request for an additional fee. You'll receive an email with a link to download your high-resolution images. We can also upload directly to ARMLS upon request.

Photos are delivered as high-resolution JPEG files, optimized for both web and print use. Images are MLS-ready and suitable for all major real estate platforms including Zillow, Realtor.com, and Redfin.

Yes! Your license includes use on social media platforms for marketing the property. You may use photos on Facebook, Instagram, LinkedIn, and other platforms as part of your real estate marketing efforts.

Aaron Wells Photography retains copyright ownership of all images. You receive a license to use the photos for marketing the specific property while you represent it. The license expires upon sale of the property or when you're no longer the listing agent. See our Terms of Service for complete details.

Yes, I am FAA Part 107 certified for commercial drone operations. All flights are conducted in compliance with FAA regulations. I carry liability insurance for all aerial operations.

Safety is our priority. If weather conditions (high winds, rain, low visibility) or airspace restrictions prevent safe drone operations, we'll reschedule the aerial portion at no additional cost. Interior photography can usually proceed as planned.

Yes, some areas have flight restrictions including near airports, military bases, and certain controlled airspace. We check airspace regulations before every flight and will notify you if there are any limitations for your property's location. In some cases, we can obtain authorization for restricted areas.